The Council wanted to create test items specific to the communication and language needs of the Information and Communications Technology industry. Furthermore, they wanted to create assessment programs specific to ICT occupations.
ICTC was looking for more than a pre-packaged test management system. They were searching for a company to would work with them to customize a user interface for their language assessment tool that would integrate into ICTC's existing platform of online tools.
ICTC wanted to give candidates immediate information about their Canadian Language Benchmark level in English and/or French. They also wished to recommend steps for improvement. Their ultimate goal was to help new workers overcome language and workplace communication challenges.
With OWL, ICTC easily created industry- and occupation-specific assessments to replicate workplace communication scenarios in multiple languages. OWL users can incorporate audio, video, images and text in their online activities.
The council contracted OWL to create a customized user interface that reflects the appearance of ICTC's other Workshops Online tools through development of a customized skin. This consistent user interface enables the council to deliver a seamless experience.
Using OWL's auto-rated items combined with the OWL Flight Path, ICTC provides the test taker with immediate feedback and next steps related to their language capabilities to include links to recommended workshops. These recommendations are based upon each individual's score on a specific test.
In researching potential software products, we found OWL to offer exceptional flexibility and functionality with respect to creating customized questions and tests, and supporting multiple language requirements.
About ICTC | The Information and Communications Technology Council (ICTC) is a not-for-profit national centre of expertise for the digital economy. Through trusted research, innovative talent solutions, and practical policy advice, ICTC fosters innovative and globally competitive Canadian industries empowered by a talented and diverse digital workforce.
Background | By creating industry and occupation-specific assessments, the Information and Communications Technology Council (ICTC) of Canada helps individuals develop their communication skills and evaluates their readiness to assimilate into Canada’s multilingual workplace. The ICTC was challenged to find a test management system in which workplace communication scenarios could be easily replicated in multiple languages, incorporating various types of multimedia. Also of extreme importance, the ICTC was searching for a company that would partner with them in order to customize a user interface that would integrate into an existing platform of online tools.
Results | Employers have identified Workplace Communications and Language as a key challenge to the integration of Individualized Education Programs (IEPs) in the workplace. Working with OWL, ICTC has developed a set of tools that will help IEPs: Understand the language requirements for five (5) occupations in the Canadian ICT sector (Business Analyst, IS Manager, Programmer, Project Manager, and Web Developer); Assess their Canadian Language Benchmark level in English and/or French; and Overcome language and workplace communication challenges.